Stone River eLearning – Conflict Resolution | Digital Download

Stone River eLearning – Conflict Resolution

At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:
Negotiate, adjudicate, and mediate to mitigate disputes
Conflict resolution theories and models
Deal with anger, contain your emotions, and resolve conflicts with facts
Resolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today. Register now!
Course Curriculum
Module One: Getting ed
Conflict Resolution (0:37)
Getting ed (1:18)
Module Two: An Introduction to Conflict Resolution
An Introduction (3:54)
Introduction Case Study (0:37)
Module Two: Review Questions
Module Three: The Thomas-Kilmann Instrument
C R Styles with TKI (4:18)
C R Styles with TKI Case Study (0:44)
Module Three: Review Questions
Module Four: Creating an Effective Atmosphere
Creating an Effective Atmosphere (4:09)
Creating an Effective Atmosphere Case Study (0:36)
Module Four: Review Questions
Module Five: Creating Mutual Understanding
Creating a Mutual Understanding (3:00)
Creating a Mutual Understanding Case Study (0:36)
Module Five: Review Questions
Module Six: Focusing on Individual Needs
Focusing on Individual & Shared Needs (4:02)
Focusing on Individual & Shared Needs Case Study (0:39)
Module Six: Review Questions
Module Seven: Getting to the Root Cause
Getting to the Root Cause (4:50)
Getting to the Root Cause Case Study (0:43)
Module Seven: Review Questions
Module Eight: Generating Options
Generating Options (2:59)
Generating Options Case Study (0:40)
Module Eight: Review Questions
Module Nine: Building a Solution
Building a Solution (4:05)
Building a Solution Case Study (0:36)
Module Nine: Review Questions
Module Ten: the Short Version of the Process
The Short Version of the Process (3:35)
The Short Version of the Process Case Study (0:36)
Module Ten: Review Questions
Module Eleven: Additional Tools
Additional Tools (2:54)
Additional Tools Case Study (0:39)
Module Eleven: Review Questions
Closing (0:20)

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